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	<title>Comments on: The client is (NOT) always right!</title>
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	<link>http://www.automaticable.com/2008-02-14/the-client-is-not-always-right/</link>
	<description>adjective: of or pertaining to things that should work but go awry</description>
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		<title>By: Kyle Wegner</title>
		<link>http://www.automaticable.com/2008-02-14/the-client-is-not-always-right/comment-page-1/#comment-47</link>
		<dc:creator>Kyle Wegner</dc:creator>
		<pubDate>Tue, 19 Feb 2008 17:05:28 +0000</pubDate>
		<guid isPermaLink="false">http://www.automaticable.com/2008-02-14/the-client-is-not-always-right/#comment-47</guid>
		<description>While the hype machine has worked for several products and services in the past, you still have to understand that it is not for everyone.  This is for a number of reasons:

1) Lack of a differentiated product.  No matter how much you want to socially market your company&#039;s whole wheat flour (as an example...) people are not going to see it as something that they should be talking about.  A new logo or packaging idea might make it into niche groups that discuss those sort of things, but in the end the money you put into a social campaign like this will not have the return that you can get in other mediums.

2) Social marketing is out of control.  What I mean by this is the client has no control over the message that will be spread.  No matter how much you try to promote a positive brand message, the chances that someone will come in and start spinning your message negatively is very high.  If this new negative message is spread, it is all over.  You would be surprised how easily this happens.

3) The &quot;one hit wonder.&quot;  Cheryl, you mentioned products such as Topsy Tails and the Pocket Fisherman that are now sitting out on the garage sale table.  Making a quick buck is great for some people, but there is nothing sustainable about a business that can only perform if they rely on products becoming a new fad.  Granted there are excepts such as the ipod, but even then Apple has differentiated their product line to cover as much ground as they can in preparation for a time when those white earbuds fall out of style.  It is our job as advertisers to steer our clients towards sustainable business practices, as it will benefit both parties in the long run.

These are just a few of the top reasons why social marketing may not be for everyone.  There are many other things to consider as well, so saying &quot;I want people to blog about me!&quot; isn&#039;t as simple of a decision as you&#039;d think.</description>
		<content:encoded><![CDATA[<p>While the hype machine has worked for several products and services in the past, you still have to understand that it is not for everyone.  This is for a number of reasons:</p>
<p>1) Lack of a differentiated product.  No matter how much you want to socially market your company&#8217;s whole wheat flour (as an example&#8230;) people are not going to see it as something that they should be talking about.  A new logo or packaging idea might make it into niche groups that discuss those sort of things, but in the end the money you put into a social campaign like this will not have the return that you can get in other mediums.</p>
<p>2) Social marketing is out of control.  What I mean by this is the client has no control over the message that will be spread.  No matter how much you try to promote a positive brand message, the chances that someone will come in and start spinning your message negatively is very high.  If this new negative message is spread, it is all over.  You would be surprised how easily this happens.</p>
<p>3) The &#8220;one hit wonder.&#8221;  Cheryl, you mentioned products such as Topsy Tails and the Pocket Fisherman that are now sitting out on the garage sale table.  Making a quick buck is great for some people, but there is nothing sustainable about a business that can only perform if they rely on products becoming a new fad.  Granted there are excepts such as the ipod, but even then Apple has differentiated their product line to cover as much ground as they can in preparation for a time when those white earbuds fall out of style.  It is our job as advertisers to steer our clients towards sustainable business practices, as it will benefit both parties in the long run.</p>
<p>These are just a few of the top reasons why social marketing may not be for everyone.  There are many other things to consider as well, so saying &#8220;I want people to blog about me!&#8221; isn&#8217;t as simple of a decision as you&#8217;d think.</p>
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		<title>By: Cheryl</title>
		<link>http://www.automaticable.com/2008-02-14/the-client-is-not-always-right/comment-page-1/#comment-46</link>
		<dc:creator>Cheryl</dc:creator>
		<pubDate>Tue, 19 Feb 2008 16:09:43 +0000</pubDate>
		<guid isPermaLink="false">http://www.automaticable.com/2008-02-14/the-client-is-not-always-right/#comment-46</guid>
		<description>Marc makes a good point.  The evidence of successful hype is seen blatently all around us. The fashion industry is a good example; really, who looked good in cargo pants?  Sagging?  Come on, how did that ever get started? The list is endless of trends that have come and gone and fed the pockets of the industry along the way. Bread machines, Topsy Tails, Pocket Fishermen....all sold at the garage sale, yet also gold star results of successful hype.</description>
		<content:encoded><![CDATA[<p>Marc makes a good point.  The evidence of successful hype is seen blatently all around us. The fashion industry is a good example; really, who looked good in cargo pants?  Sagging?  Come on, how did that ever get started? The list is endless of trends that have come and gone and fed the pockets of the industry along the way. Bread machines, Topsy Tails, Pocket Fishermen&#8230;.all sold at the garage sale, yet also gold star results of successful hype.</p>
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		<title>By: marc</title>
		<link>http://www.automaticable.com/2008-02-14/the-client-is-not-always-right/comment-page-1/#comment-31</link>
		<dc:creator>marc</dc:creator>
		<pubDate>Thu, 14 Feb 2008 18:50:32 +0000</pubDate>
		<guid isPermaLink="false">http://www.automaticable.com/2008-02-14/the-client-is-not-always-right/#comment-31</guid>
		<description>That is all very interesting Klye, and it sounds really challenging.  I do think that honesty is going to be valuable to the clients. But the most important thing they are looking for is the &quot;hype&quot; of the product.  I think alot of times they realize that their products not everything, but if you can create that &quot;hype&quot;, then the potential to make the money is there.  There is so much crap out there that has been&quot;hyped&quot;. For example, http://www.thebeerbelly.com  has used social networking, blogs and other online resources to gain publicity.  This all lead up to spots on Leno and other media outlets for this company to show off their product.  A funny, interesting, and completely novelty item it is.  When it comes down to the real functionality of the product, its pretty crappy.  It does not even work that well, but this guy used myspace, blogs and other outlets to make it even bigger.  He quit his former job, and now just sells the beer belly.  The reason I believe its doing well is because of all the &quot;hype&quot; he created online.    Just my thoughts on what you are doing, good luck.  It should be challenging and exciting to see products take off, and to sometimes flop.  All in all, it sounds exciting. -Marc</description>
		<content:encoded><![CDATA[<p>That is all very interesting Klye, and it sounds really challenging.  I do think that honesty is going to be valuable to the clients. But the most important thing they are looking for is the &#8220;hype&#8221; of the product.  I think alot of times they realize that their products not everything, but if you can create that &#8220;hype&#8221;, then the potential to make the money is there.  There is so much crap out there that has been&#8221;hyped&#8221;. For example, <a href="http://www.thebeerbelly.com" rel="nofollow">http://www.thebeerbelly.com</a>  has used social networking, blogs and other online resources to gain publicity.  This all lead up to spots on Leno and other media outlets for this company to show off their product.  A funny, interesting, and completely novelty item it is.  When it comes down to the real functionality of the product, its pretty crappy.  It does not even work that well, but this guy used myspace, blogs and other outlets to make it even bigger.  He quit his former job, and now just sells the beer belly.  The reason I believe its doing well is because of all the &#8220;hype&#8221; he created online.    Just my thoughts on what you are doing, good luck.  It should be challenging and exciting to see products take off, and to sometimes flop.  All in all, it sounds exciting. -Marc</p>
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